Postage

Delivery Service

We use the Royal Mail service for all UK and International destinations. It is our aim to despatch the full order within 1 – 2 business working days (Monday – Friday) However this is subject to the order and payment being received, product availability and payment card authorisation. In the unlikely event of the item (s) being out of stock and the order being delayed, you will be notified by us immediately and offered an alternative item or a refund.

Postage is charged in relation to the value of the order and final destination.

International orders will be despatched using the standard airmail service provided by the Royal Mail and delivered to the final destination via the local postal service within that country.

If a parcel is returned to us or is undelivered because you have provided an incorrect address or if it is returned to us because you failed to collect from the Royal Mail’s collection point or from your local international post appointed collection point, we reserve the right to charge additional postage to cover the resending of your order. The offer of a refund minus the original postage charge would be available to you once the goods have been returned to us by the Royal Mail and are received by us.

UK Postal Charges

The majority of orders with a destination within the UK mainland will be delivered via Royal Mail 1stclass standard delivery service and Hermes standard delivery service. You should receive your order within 2 – 4 business working days from placement and payment of your order. Destinations outside the UK mainland may take an additional 1 -2 delivery days.

We reserve the right to use Royal Mail 2ndclass standard delivery service if the order exceeds the standard size and weight applicable to the order value band which additionally may incur an extended delivery period.

Next Day delivery service is offered within the UK mainland. After despatch this service is a guarantee Next Day delivery by the Royal Mail before 1pm. We aim to despatch the same working business day for orders received before 12.30pm. However this service does not apply to a Saturday delivery and therefore it will apply to the next working day nominated by the Royal Mail postal service. Please note that this service requires a signature upon receipt of delivery. Next Day delivery service is subject to the order and payment being received, to the product availability and to the payment card authorisation. In the unlikely event of the item (s) being out of stock and the order being delayed, you will be notified by us immediately and offered an alternative item or a refund.

UK Postage:

Order value under £5.00 = £1.30 postage charge

Order value £5.00 to £9.99 = £1.50 postage charge

Order value £10.00 to £14.99 = £2.50 postage charge

Order value £15.00 and over = £2.95 postage charge

Next Day Delivery before 1pm = £7.50 postage charge

Channel Islands, Alderney, Herm and Sark Postage:

Order value under £5.00 = £1.40 postage charge

Order value £5.00 and over = £3.60 postage charge

Europe International Shipping & Postal Charges

International orders will be despatched using the standard airmail service provided by the Royal Mail and will be delivered to the final destination via the local postal service within that country. You should receive your order within 5 – 8 business working days from the placement and payment of your order. However the Royal Mail allows for up to 20 business working days before an investigation of a non-delivery can be raised.

Order value under £5.00 GBP = £3.95 GBP postage charge

Order value £5.00 and over = £4.50 GBP postage charge

USA and Canada International Shipping & Postal Charges

USA and Canada orders will be despatched using the standard airmail service provided by the Royal Mail and will be delivered to the final destination via the local postal service within the USA and Canada. You should receive your order within 5 – 10 business working days from placement and payment of your order. However the Royal Mail allows for up to 25 business working days before an investigation of a non-delivery can be raised.

Postage charge = £6.00 GBP

Rest of the World International Shipping & Postal Charges

Rest of the World orders will be despatched using the standard airmail service provided by the Royal Mail and will be delivered to the final destination via the local postal service within that country. You should receive your order within 5 – 10 business working days from placement and payment of your order. However the Royal Mail allows for up to 25 business working days before an investigation of a non-delivery can be raised.

Postage charge = £6.50 GBP